We meet challenge, resistance and disengagement in our employees in much the same way as we do our customers and service users. Leaders, like those facing clients and customers, are also facing the same challenges in terms of behaviour change, particularly when it comes to responding to strategic changes. First line leaders and middle management have the difficult task of translating strategy and reform into practical changes to operations – changes that will deliver the (often imposed) strategy. This is ultimately where resistance is met – usually because that translation has not been delivered in an engaging way, and those impacted the most don’t fully understand or agree with the changes.
The core principles of engagement are centred on two-way commitment, mutual respect, reciprocal effort, shared ownership and positive outcomes for all parties. When change is imposed, most of these components are lost, which can lead to disengagement. Ensuring that these core principles are retained during times of change is the key to employee engagement – and success. IntraQuest’s acclaimed Tackling Engagement programme is completely scalable for leaders dealing with a disengaged workforce. The theory, practise and skills are all transferable with the right context.
Tackling Employee Engagement Core Programme (2 Days)

- The potential barriers to engaging their people
- Understanding how personal values play into connecting successfully
- How to empathise with their people in order to create connection
- How to communicate and build a strong rapport with their people
- How to understand what motivates their people
- How to challenge in an empathic way
Personality & Employee Engagement with MBTI (1 Day)
Dynamic Development (1 Day)

- Learning Styles
- Time Management
- Identifying Challenges
- Prioritisation
- Action Planning
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Tackling Employee Engagement Core Programme:£2,250 + VAT per day (£4,500 + VAT in total)
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Personality & Employee Engagement:£3,600+ VAT per day