A four day programme designed to help leaders and managers drive an engaged workforce
Read full description below or download a PDF

We meet challenge, resistance and disengagement in our employees in much the same way as we do our customers and service users. Leaders, like those facing clients and customers, are also facing the same challenges in terms of behaviour change, particularly when it comes to responding to strategic changes. First line leaders and middle management have the difficult task of translating strategy and reform into practical changes to operations – changes that will deliver the (often imposed) strategy. This is ultimately where resistance is met – usually because that translation has not been delivered in an engaging way, and those impacted the most don’t fully understand or agree with the changes.


The core principles of engagement are centred on two-way commitment, mutual respect, reciprocal effort, shared ownership and positive outcomes for all parties. When change is imposed, most of these components are lost, which can lead to disengagement. Ensuring that these core principles are retained during times of change is the key to employee engagement – and success. IntraQuest’s acclaimed Tackling Engagement programme is completely scalable for leaders dealing with a disengaged workforce. The theory, practise and skills are all transferable with the right context.



Tackling Employee Engagement Core Programme (2 Days)

Jenny & Karen (and Jeremy Kyle) on how to Invalidate!
The aim of this two day course is to help leaders to understand why their people are disengaged. Ultimately, this course is about giving leaders the skills to breed a culture of commitment over compliance.
Using a case study, they will explore:
  • The potential barriers to engaging their people
  • Understanding how personal values play into connecting successfully
  • How to empathise with their people in order to create connection
  • How to communicate and build a strong rapport with their people
  • How to understand what motivates their people
  • How to challenge in an empathic way

Personality & Employee Engagement with MBTI (1 Day)

The aim of this one day enhancement is for leaders to understand the behaviour they see in line with personality theory. Often clashes can occur within teams and with leaders due to a difference in approach. This module focusses on strengths and diversity, and how with the right adaptation, diversity of approach can be incredibly effective. Leaders will also learn how to use this enlightened view of ‘type’ in order to influence more effectively. This module can also be run with leaders and their teams in order to improve team work, communication and relationships.

Dynamic Development (1 Day)

Making sure that learning is fun
This final day focusses on how leaders can work with individuals in order to highlight specific areas of discomfort and challenge and begin to put plans in place for overcoming them. It is, essentially, enhanced goal setting for behaviour change, but on a personal level. Ultimately it’s about helping individuals take personal responsibility for their own development journey, with support from their leader. Leaders will apply theory and technique to the same case study used in the Core programme, to consider how they will lead in a more dynamic and engaging way.
This module looks at:
  • Learning Styles
  • Time Management
  • Identifying Challenges
  • Prioritisation
  • Action Planning
Cost of course (scaled)
Each course is based on a maximum of 30 participants attending
  • Tackling Employee Engagement Core Programme:
    £2,250 + VAT per day (£4,500 + VAT in total)
  • Personality & Employee Engagement:
    £3,600+ VAT per day
Dynamic Development:
£2,250 + VAT per day
  • Full Programme:
    £10,000 + VAT per programme - negotiable rates when booking five or more.
  • All training delivery includes certificates, course materials and learning resources.
    * This course if offered on an in-house basis and all required refreshments for participants should be provided by the commissioning organisation. All training can be delivered ‘in-house’ or at our dedicated training centre in Oldham. Choosing our training centre includes refreshments throughout the day and plenty of free parking. All delivery includes learning resources and materials. Expenses are negotiable.
    Click here to read an interview Gerard Gudgion one of our commissioners