SILVER WINNER - 'Best Public Sector Program', Training Journal Awards 2016 - A four day programme for those working with disengaged client groups in order to affect behavioural change
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A two-day + programme for those working with disengaged client groups In our professional roles, engagement is generally sought after with the sole purpose of bringing about behaviour change.

If we view the process of engagement like a house, with the roof being our ultimate goal, we can see that we have some work to do before we get to this aspect of the build.

Foundations are always the first to be laid with any building project and if these are not well set before the structured work begins the results will be unstable.

Our clients are often facing huge challenges and if we are to engage them successfully and move them towards positive change, the foundations of the relationship must be strong. Experience has shown us that an empathic relationship is the most robust and once this is set we are in a much stronger position to develop rapport, communicate effectively, motivate, challenge and lastly to bring about positive behaviour change. This multi-day learning programme will take participants through the journey of developing a robust, professional relationship and equip them with all the necessary skills and techniques to move a person successfully through services having achieved desired outcomes. Specific attention is paid to attachment theory and three key developmental deficits commonly found in clients struggling to engage; namely emotional literacy, emotional regulation and problem solving.

This training is delivered by two fully qualified facilitators, both of whom are experts in the field of reflective practice and behaviour change.

NEW – Restorative Practice Enhancement Day

Download our brochure for more information on our new enhancement – ‘Restorative Practices’ – for information on how to use engagement skills to work restoratively with clients and families.


Core Tackling Engagement Day 1

Jenny & Karen (and Jeremy Kyle) on how to Invalidate!
Training delivery enables participants to fully explore their own working practices, attitudes and barriers to engagement, whilst developing the skills and resources necessary for overcoming such. This module introduces three key developmental deficits commonly found in clients struggling to engage; namely emotional regulation, emotional literacy and problem solving skills, setting the scene for a more in-depth exploration in day two. The day provides opportunities for case study exploration, in order to bring theory to life and embed learning into everyday practice. Participants are also provided with a workbook containing summary learning points, personal reflections and technique reminders.
Participants will leave this training having achieved the following:
  • Demonstrate awareness of how their own attitudes, working practices and agency policies can impact and impede the engagement process.
  • Demonstrate their ability to reflect upon and, where appropriate, alter their own attitudes and working practices in order to enhance the engagement process.
  • Demonstrate their understanding around key developmental deficits and their ability to work empathically with a wide range of people and problem areas.
  • Demonstrate their understanding of, and ability to use, validation techniques in the process of engagement.

Core Tackling Engagement Day 2

Pulling on personal experience to make the connection
This module is designed to take a closer look at the barriers created by communication styles, body language psycho-geography and personality types, whilst providing participants with the opportunity to develop key counselling skills and therapeutic techniques in relation to enhancing engagement. The session is also designed to equip participants with the knowledge and skills required to motivate clients towards positive change with minimal resistance and maximum autonomy. The foundations are also set for further training in the use of Cognitive Behavioural Therapy Skills if required (offered separately as a follow-up course). Workbooks are provided and participants are encouraged to contribute to their learning with personal reflections and with the sharing of relevant case material. Outcomes Participants will leave this training having achieved the following:
  • Demonstrate an awareness of how their own personality type, communication styles, and agency requirements e.g. ’tools of the trade’, uniforms, offices etc... can both inhibit and enhance the engagement process.
  • Demonstrate their ability to overcome ‘natural barriers’ to engagement through the use of enhanced communications skills (language use, psycho-geography, body language & tonality) and by adapting approach according to personality type.
  • Demonstrate their ability to build rapport with difficult client groups through the use of basic counselling skills, such as mirroring, reflecting, paraphrasing & conveying empathy.
  • Demonstrate their knowledge of evidenced based practice around behaviour and behaviour change, in particular how and why negative cycles of behaviour are developed and maintained.
  • Demonstrate awareness around how current thinking & working practice can increase dependency on services and resistance towards change.
  • Demonstrate their ability to motivate others using Motivational Interviewing (MI) skills and techniques, promoting self-responsibility and autonomy in their clients.
  • Show understanding of ‘resistance’ as being the responsibility of both the client and practitioner and demonstrate their ability to minimise resistance using basic counselling skills and MI techniques.
  • Demonstrate their ability to promote self-challenge through the use of basic cognitive behavioural techniques i.e. Socratic Questioning.

Personality & Engagement

‘Healthy’ competition!
During this one-day enhancement programme, individuals will explore 8 different personality types and, with the help of a pre-course questionnaire, define their own particular 'type'. They will then use this newfound knowledge of various types to understand what drives their own behaviours, as well as the behaviour of others. Taking this into practise will help them to more effectively communicate, influence and engage anyone they come into contact with, as well as making them a more understanding and tolerant individual. The benefits to all relationships when the MBTI knowledge is employed successfully are well documented in businesses and cultures worldwide. IntraQuest are proud to be able to offer this valuable tool to all of our customers as part of our Tackling Engagement programme.
Participants will leave this training having achieved the following:
  • Demonstrate their understanding of the theory of personality 'type' and the concept of 'preference'
  • Able to define the 8 different personality types, and the 4 functions in which they operate
  • Able to define their own 'best fit type' based on their reported type and self-assessment
  • To develop techniques upon which they may identify another individuals type preference
  • To explore ways in which they can adapt their style to suit certain types better
  • To understand how our behaviour may manifest under stress based on our type

Dynamic Assessment

Making sure that learning is fun
This course gives participants the opportunity for in-depth exploration of three key developmental deficits commonly found in disengaged client groups i.e. lacking the appropriate skills to problem solve, regulate emotions and express thoughts and feelings effectively. Participants will draw on this understanding in order to adapt assessment structures to suit the needs of the individual. Creative assessment tools will be explored in order to equip participants with ways in which to engage clients during the assessment process. This module also sets the foundations for self-assessment and goal setting, an integral part of the Cognitive Behaviour Therapy approach (further CBT training offered as a separate follow-up course if required).
Participants will leave this training having achieved the following:
  • Demonstrate their understanding of problem solving, emotional literacy & emotional regulation as central to the process building relationships.
  • Demonstrate their ability to identify where someone may be struggling with the above deficits and willingness to work adaptively according to need.
  • Demonstrate their ability to implement tools and techniques gathered throughout the course, in order to help client’s combat difficulties particularly throughout the assessment phase.
  • Demonstrate their ability to gather accurate information sensitively, whilst maintaining a client-centred approach and encouraging self-responsibility and client autonomy.

Restorative Practice

Making sure that learning is fun
This 1-day enhancement introduces the theory and principles of Restorative Practices, as well as how to use the ‘relationship-based approach’ in Restorative Processes to build stronger, more empathic relationships. The course also gives participants some key facilitation skills for preparing and running Restorative Processes, as well as some useful group exercises to explore emotional intelligence and effective relationships in circles and conferences.
Participants will leave this training having achieved the following:
  • A clear understanding of the origins of Restorative Practices and the roots of Restorative Justice.
  • A clear understanding of key supporting concepts and models that support the effectiveness of Restorative Practices
  • A clear understanding of the Restorative Processes continuum, and each process that falls throughout
  • Clear guidance on how to prepare for and run great processes, and how to sustain outcomes outside of Restorative Processes
  • Exploration of key learning styles to enhance participants ability to facilitate processes successfully
  • Facilitation practice, using group exercises that develop a greater understanding of relationships, how they are formed and how they are maintained
  • Practical application of the ‘relationship-based approach’ throughout any and all Restorative Processes
Cost of course (scaled)
Each course is based on a maximum of 30 participants attending
  • Core Tackling Engagement:
    £2,250 + VAT per day (£4,500 + VAT in total)
  • Personality & Engagement:
    £3,600+ VAT per day
Dynamic Assessment:
£2,250 + VAT per day
  • Full Programme:
    £10,000 + VAT per programme - negotiable rates when booking five or more.
  • All training delivery includes certificates, course materials and learning resources.
    * This course if offered on an in-house basis and all required refreshments for participants should be provided by the commissioning organisation. All training can be delivered ‘in-house’ or at our dedicated training centre in Oldham. Choosing our training centre includes refreshments throughout the day and plenty of free parking. All delivery includes learning resources and materials. Expenses are negotiable.
    Click here to read an interview Gerard Gudgion one of our commissioners