A two-day + programme for those working with disengaged client groups In our professional roles, engagement is generally sought after with the sole purpose of bringing about behaviour change.
If we view the process of engagement like a house, with the roof being our ultimate goal, we can see that we have some work to do before we get to this aspect of the build.
Foundations are always the first to be laid with any building project and if these are not well set before the structured work begins the results will be unstable.
Our clients are often facing huge challenges and if we are to engage them successfully and move them towards positive change, the foundations of the relationship must be strong. Experience has shown us that an empathic relationship is the most robust and once this is set we are in a much stronger position to develop rapport, communicate effectively, motivate, challenge and lastly to bring about positive behaviour change. This multi-day learning programme will take participants through the journey of developing a robust, professional relationship and equip them with all the necessary skills and techniques to move a person successfully through services having achieved desired outcomes. Specific attention is paid to attachment theory and three key developmental deficits commonly found in clients struggling to engage; namely emotional literacy, emotional regulation and problem solving.
This training is delivered by two fully qualified facilitators, both of whom are experts in the field of reflective practice and behaviour change.
NEW – Restorative Practice Enhancement Day
Download our brochure for more information on our new enhancement – ‘Restorative Practices’ – for information on how to use engagement skills to work restoratively with clients and families.
Core Tackling Engagement Day 1
- Demonstrate awareness of how their own attitudes, working practices and agency policies can impact and impede the engagement process.
- Demonstrate their ability to reflect upon and, where appropriate, alter their own attitudes and working practices in order to enhance the engagement process.
- Demonstrate their understanding around key developmental deficits and their ability to work empathically with a wide range of people and problem areas.
- Demonstrate their understanding of, and ability to use, validation techniques in the process of engagement.
Core Tackling Engagement Day 2
- Demonstrate an awareness of how their own personality type, communication styles, and agency requirements e.g. ’tools of the trade’, uniforms, offices etc... can both inhibit and enhance the engagement process.
- Demonstrate their ability to overcome ‘natural barriers’ to engagement through the use of enhanced communications skills (language use, psycho-geography, body language & tonality) and by adapting approach according to personality type.
- Demonstrate their ability to build rapport with difficult client groups through the use of basic counselling skills, such as mirroring, reflecting, paraphrasing & conveying empathy.
- Demonstrate their knowledge of evidenced based practice around behaviour and behaviour change, in particular how and why negative cycles of behaviour are developed and maintained.
- Demonstrate awareness around how current thinking & working practice can increase dependency on services and resistance towards change.
- Demonstrate their ability to motivate others using Motivational Interviewing (MI) skills and techniques, promoting self-responsibility and autonomy in their clients.
- Show understanding of ‘resistance’ as being the responsibility of both the client and practitioner and demonstrate their ability to minimise resistance using basic counselling skills and MI techniques.
- Demonstrate their ability to promote self-challenge through the use of basic cognitive behavioural techniques i.e. Socratic Questioning.
Personality & Engagement
- Demonstrate their understanding of the theory of personality 'type' and the concept of 'preference'
- Able to define the 8 different personality types, and the 4 functions in which they operate
- Able to define their own 'best fit type' based on their reported type and self-assessment
- To develop techniques upon which they may identify another individuals type preference
- To explore ways in which they can adapt their style to suit certain types better
- To understand how our behaviour may manifest under stress based on our type
- Demonstrate their understanding of problem solving, emotional literacy & emotional regulation as central to the process building relationships.
- Demonstrate their ability to identify where someone may be struggling with the above deficits and willingness to work adaptively according to need.
- Demonstrate their ability to implement tools and techniques gathered throughout the course, in order to help client’s combat difficulties particularly throughout the assessment phase.
- Demonstrate their ability to gather accurate information sensitively, whilst maintaining a client-centred approach and encouraging self-responsibility and client autonomy.
- A clear understanding of the origins of Restorative Practices and the roots of Restorative Justice.
- A clear understanding of key supporting concepts and models that support the effectiveness of Restorative Practices
- A clear understanding of the Restorative Processes continuum, and each process that falls throughout
- Clear guidance on how to prepare for and run great processes, and how to sustain outcomes outside of Restorative Processes
- Exploration of key learning styles to enhance participants ability to facilitate processes successfully
- Facilitation practice, using group exercises that develop a greater understanding of relationships, how they are formed and how they are maintained
- Practical application of the ‘relationship-based approach’ throughout any and all Restorative Processes
Core Tackling Engagement:£2,250 + VAT per day (£4,500 + VAT in total)
Personality & Engagement:£3,600+ VAT per day